How to check references for a nanny or maid

References are one of the most useful checks a family can do – and one that only you can do. Nannest reviews profiles before publication and offers optional identity verification, but we do not contact previous employers.

Ask for the right references

Ask for at least two previous employers, ideally the most recent ones, with a phone number you can call. A written letter is helpful, but a conversation tells you much more.

Before you call

Confirm the basics from the candidate: the family's name, the city, the dates of employment and the ages of the children. You will compare these with what the referee says.

A short call script

1. Introduce yourself and explain that the candidate gave you their number.
2. Ask how long the candidate worked for them and what the role involved.
3. Ask for a specific example of something the candidate did well.
4. Ask how the candidate handled a difficult moment.
5. Ask why the job ended.
6. Ask: "Would you employ them again?"

What to listen for

• Consistency with what the candidate told you about dates, duties and the children's ages.
• Specific examples rather than general praise.
• Hesitation or very short answers to "Would you employ them again?"

Warning signs

• The referee cannot remember basic details.
• The phone number belongs to someone who seems to be a friend rather than an employer.
• The candidate is reluctant to share any reference at all.

None of these alone means a candidate is dishonest – some helpers have had difficult employers – but they are reasons to ask more questions.

Combine checks

References work best alongside an in-person interview, checking original documents yourself and a paid trial day. If a profile has an Identity Verified badge, remember what it covers: identity only.